1. Do you accept DSS / Universal Credit tenants?

Yes — we proudly welcome tenants who receive government support. Many of our landlords are open to letting to benefit tenants, and we actively work to match you with properties that suit your needs and financial situation.

 

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2. What documents will I need to apply?

To help process your application, we’ll usually ask for:

• Proof of ID (passport or driver’s licence)

• National Insurance number

• Proof of benefit entitlements (Universal Credit award letters, Housing Benefit letters, etc.)

• Bank statements (usually the last 3 months)

• Previous landlord reference (if available)

• Contact details of your support worker or housing advisor (if applicable)

• Right to Rent documents (required by law)

 

Don't worry — we'll explain everything step-by-step.

 

 

3. Can my rent be paid directly to the landlord?

Yes — in many cases, we can help arrange for your rent to be paid directly to the landlord or letting agent through what's called an Alternative Payment Arrangement (APA). This is particularly helpful if:

• You're vulnerable or at risk of falling into arrears

• You've had rent arrears in the past

• You prefer not to manage the rent yourself

 

We can support you in making this request to Universal Credit or your local council.

 

 

4. What if I don’t have a job right now?

That's okay. Being unemployed does not automatically disqualify you. What matters is that you can show:

• A stable benefit income

• Your ability to manage rent payments

• A positive rental history or suitable references

 

We’ll guide you through what you need to provide and help you present your application clearly.

 

 

5. Can I rent if I’ve never rented before?

Yes. Everyone starts somewhere, and we’re happy to help first-time renters. If you don’t have a rental history, we may ask for additional information, such as:

• A guarantor (someone who agrees to pay rent if you can’t)

• More detailed financial documents

• Support worker details (if applicable)

 

We’ll do everything we can to make it fair and achievable for you.

 

 

6. Will I need a guarantor?

Not always — but some landlords may request one, especially if:

• You have no rental history

• There are concerns about affordability

• You have past arrears or credit issues

 

We’ll let you know if a guarantor is required and explain the process clearly. We can also help guide guarantors through what’s involved.

 

 

7. What kind of properties are available to DSS tenants?

We have a growing number of landlords who accept tenants receiving benefits. We offer:

• Studio flats and 1-bedroom homes for individuals

• 2–4 bedroom properties for families

• Ground-floor or accessible properties for those with mobility needs

• Homes in areas close to schools, transport, and services

 

Let us know your situation and we’ll help find the right fit.

 

 

8. How long does it take to move in?

Once we’ve completed referencing and your documents are in order, you could move in within a few days to two weeks, depending on the landlord and property availability. We'll keep you updated throughout the process.

 

 

9. Do I need to pay a deposit or rent upfront?

Most properties will require a security deposit (usually 5 weeks’ rent) and 1 month’s rent in advance. However:

• If you're struggling, we can advise on council deposit schemes, discretionary housing payments, or charitable support

• Some landlords may accept lower upfront costs with the right arrangements in place

 

We’re happy to talk through your situation and explore your options.

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10. Can I rent if I have past arrears or bad credit?

Yes — but we’ll need to look at the whole picture. We work with landlords who are open-minded as long as:

• You're honest about your situation

• You can show recent stability or support

• You’re willing to have a guarantor, if needed

 

We’ll support you through the process with no judgement.

 

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11. Will my local council help with rent?

Yes, if you're eligible, your council can help with rent through:

• Housing Benefit

• Local Housing Allowance (LHA)

• Discretionary Housing Payments (DHP) for shortfalls or deposits

• Help with direct payments to landlords

 

We can provide any documents they require from us and coordinate communication where appropriate.

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12. Can I view a property before applying?

Of course! We offer in-person viewings and can sometimes arrange virtual viewings. If you like the property, we’ll walk you through the next steps and what paperwork you need to start your application.

 

 

13. I have a support worker or housing officer. Can they help with my application?

Absolutely — we’re used to working with support workers, housing teams, and social services. If you're being assisted by any organisation, we’ll gladly liaise with them to make the process easier and faster.

 

 

14. I’ve been turned away by other agencies — what makes NAVEN different?

We believe in fairness, respect, and transparency. If you're on benefits, that shouldn’t block you from having access to a good home. We don’t judge based on your income source — we focus on your ability to maintain a tenancy.

 

We’re here to give you a real opportunity, not put up more barriers.

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15. What support can I expect from NAVEN once I move in?

Once you're in your new home, we’re still here for you. As your managing agent, we:

• Respond quickly to repair requests

• Carry out regular property checks respectfully

• Help with rent questions or benefit payment updates

• Provide a direct contact in case of emergencies

 

Our goal is to make sure you feel safe, supported, and respected throughout your tenancy.

 

 

Let NAVEN help you find your safe HAVEN

At NAVEN Lettings & Properties, we’re proud to support tenants from all backgrounds — and we’re committed to helping you find a home where you can feel secure, valued, and settled. Whether you're moving alone, with a partner, or as a family, we’ll do our best to find a place that fits your needs and budget.

 

You deserve a home. We’re here to help you find it.