Council & Charity Partners

Supporting Those Who Support Others

At NAVEN Lettings & Properties, we have a range of affordable rental properties. We work closely with councils, housing teams, and charities to place tenants quickly, safely, and responsibly especially those receiving Universal Credit or facing housing vulnerability.

We understand the barriers your clients face. That’s why we specialise in DSS tenancies and offer tailored support to ensure positive outcomes for both tenants and landlords. Whether it’s a long-term home or an urgent placement, we’re here to help you make it happen professionally, respectfully, and without delay.

At NAVEN, we help you place people where they feel safe because everyone deserves a place to call home.

DSS-Friendly Housing Experts

We specialise in placing tenants on Universal Credit or Housing Benefit, offering homes from landlords who understand and support your clients’ needs.

Fast, Reliable Placements

We act quickly — with streamlined referral processes, document checks, and move-ins often arranged within 3-5 days.

Flexible with Bonds & Support Schemes

We accept council bond schemes, DHPs, and work closely with housing officers to secure placements even in complex cases.

Clear, Consistent Communication

We keep you in the loop at every stage — from referral to move-in to tenancy support so nothing falls through the cracks.

At Naven We Help You Help People Find Their Safe Haven

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Frequently Asked Questions By Our Partners

Working with you to place vulnerable tenants safely, quickly, and professionally.

We understand the challenges councils, charities, and housing advisors face. That's why we specialise in Universal Credit tenancies and work to bridge the gap between private landlords and tenants in need.

1. Do you accept referrals from the council, charities, or housing associations?

Yes. We actively work with:

Local authorities
Housing charities
Homelessness support services
Supported accommodation teams
We welcome referrals for individuals and families who meet basic affordability and behavioural criteria.

2. Do your landlords accept tenants on Universal Credit or Housing Benefit?

Yes — in fact, it’s our specialism.
We have a portfolio of DSS-friendly landlords who trust us to place reliable, pre-screened benefit tenants. We understand:

Local Housing Allowance (LHA) rates
UC award breakdowns
APA (Alternative Payment Arrangement) setup
Council bond schemes and DHPs

3. What documents or details do you require for a referral?

We make it simple. Typically, we need:

Proof of ID
Proof of income or benefits (UC award letter, Housing Benefit breakdown)
Any supporting documents (e.g., support worker contact, risk assessment if needed)
Details of rent deposit or bond scheme support

We work closely with housing officers to gather documents and keep things moving quickly.

4. Do you accept clients with rent arrears or past evictions?

Each case is considered individually. We understand some clients have complex histories, but we’re open-minded if:

There's a guarantor or bond in place
There’s an active support worker involved
The client is ready to engage positively with their tenancy
We’ll always be honest about what’s possible and which landlords are suitable.

5. Do you accept council bond schemes or DHPs?

Yes. We work with many councils that provide:

Deposit bond guarantees
Discretionary Housing Payments (DHP)
Rent in advance grants
We ensure landlords understand these schemes and support their use where possible.

6. How quickly can you house someone?

Depending on availability and documents, we can house tenants within 24–72 hours. Speed depends on:

Property availability
Landlord match
Completed paperwork (ID, UC evidence, etc.)

We prioritise urgent and vulnerable cases wherever possible.

7. Can you assist clients who are at risk of homelessness?

Yes — especially if they:

Are on the housing register
Are vulnerable but capable of independent living
Have a support worker, probation officer, or family liaison
We will help prevent homelessness where possible by liaising with landlords and councils and placing tenants appropriately.

8. Do you provide tenancy support once someone is housed?

Our property managers conduct:

Move-in briefings (explaining rent, property rules, reporting repairs)
Mid-term inspections
Optional support services like DSS liaison and rent date management
We also notify referring officers of any issues if a partnership is agreed.

For more complex cases, we’re happy to coordinate with floating support workers.

9. What types of accommodation do you offer?

We work with private landlords offering:

Studios and 1-bed flats
Family homes (2–4 bedrooms)
Shared accommodation (for single applicants)

We aim to keep placements local to clients and close to support services where possible.

10. Do you work with temporary accommodation placements?

Yes — where our landlords are open to it.
We can provide emergency or short-term placements through trusted landlords, usually on rolling tenancies or licence agreements.

11. What’s different about NAVEN Lettings & Properties?

Specialists in Universal Credit tenancies
Flexible and cooperative with support workers and housing officers
Transparent with landlords, so vulnerable clients are placed with realistic expectations
Fast, compliant, and caring service
We help build tenancies that last — not just fill gaps

We work hard to match the right tenants with the right homes — and we support you through the whole journey.