Privacy Policy

Effective Date: 16/07/2025
NAVEN Lettings & Properties (“we”, “us”, “our”) is committed to protecting your privacy and personal data in line with the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, store, and protect your personal information.

 

1. Who We Are

NAVEN Lettings & Properties
[Insert Address]
Email: info@navenlettings.com
Website: www.navenlettings.com

 

2. What Information We Collect

We may collect and process the following categories of personal data:

• Contact Information: Name, email address, phone number, postal address.

• Identification & Tenancy Information: Date of birth, national insurance number, right to rent documentation, employment details, guarantor information, tenancy history, and financial data (e.g. bank details, deposit info).

• Website & Technical Data: IP address, browser type, cookies, and usage data.

• Communication Data: Emails, contact forms, and messaging.

• Media: Images or documents you upload (e.g. for applications or property listings).

• Comments & Feedback: When you submit reviews or leave comments on our website.

 

3. How We Use Your Information

We use your information for the following purposes:

• To process tenancy applications and manage tenancies

• To communicate with you regarding viewings, agreements, notices, or property updates

• To process deposits and rental payments

• To comply with legal obligations (e.g., Right to Rent, deposit protection)

• To maintain property and tenant records

• To improve website performance, security, and user experience

• To manage user accounts, including login credentials where applicable

• To send necessary legal, contractual, or regulatory communications

 

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

• Contractual Obligation – to enter into or fulfil a tenancy or service agreement

• Legal Compliance – to meet legal or regulatory obligations

• Legitimate Interest – to manage operations and improve service quality

• Consent – where you have explicitly agreed (e.g. marketing preferences)

 

5. Sharing Your Data

We may share your data with:

• Landlords and property owners for whom we act as managing agents

• Local councils, housing associations, and relevant support services

• Deposit protection schemes (e.g. DPS, TDS)

• Contractors, maintenance professionals, or utility providers

• Legal or regulatory authorities when required

• Third-party software providers (e.g. tenancy management systems)

• Anti-spam and fraud detection services for website protection

 

We do not sell or rent your personal data.

 

6. Data Retention

We retain your personal data only for as long as necessary for the purposes it was collected:

• Tenancy and legal records: typically 6 years post-tenancy

• Comments: retained indefinitely unless deletion is requested

• Registered accounts: stored until you request account deletion

• Marketing or enquiry data: stored for up to 24 months from last interaction

 

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (subject to legal obligations)

• Object to or restrict how we process your data

• Request data portability in a structured format

• Withdraw consent where processing is based on it

To exercise any of these rights, email info@navenlettings.com

 

8. Cookies & Website Data

Our website uses cookies to:

• Track website performance and user engagement

• Enhance your experience (e.g. remembering login sessions)

• Facilitate login and user preferences

You can control cookies through your browser settings. For more information, please refer to our [Cookie Policy].

 

9. Embedded Content & Third-Party Links

Pages on this site may include embedded content (e.g. YouTube videos, maps, social media). Embedded content behaves as if you visited that third-party site directly, which may collect data or use tracking technologies. We are not responsible for the privacy practices of external websites.

​

10. Data Security

We implement industry-standard technical and organisational security measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.

​

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically.

 

12. Contact Us

If you have any questions, concerns, or wish to make a complaint, please contact:
Email: info@navenlettings.com
Postal Address: [Insert Registered Office Address]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.